FAQs

What is the availability status of items on the site?

All items for sale on PetraKarthaus.com e-boutique are available. However, our online site only features accessories, jewelry and accents. For our exclusive European apparel collections, visit the PK store on 55 Bloor St. West!

How may I get assistance with my online order?

Please contact us by telephone at 416-922-5922 from Monday to Friday, from 11:00 am to 5:00 pm EST or email under the “Contact us” section.

Will my order be gift wrapped?

Standard purchases are delivered in a sealed cardboard package with the merchandise neatly wrapped in tissue paper and sealed with our brand sticker.

For purchase of gifts, please indicate so in the “additional comments” section upon checking out. Gifts will be wrapped and sealed with a silver ribbon and extra love.

Can I use a gift card or store credit for an online purchase?

Petra Karthaus gift cards and store credits may be used on the store website. Please consult the conditions listed on your gift card for its use in stores.

Can I collect my order in store?

It is possible and encouraged to collect the items you have ordered on Petrakarthaus.com in-store to get the chance to check out our chic apparel collections.

To collect your order, please introduce yourself to a sales person when you arrive at the store and we would be happy to assist you :)

Which means of payment are accepted by PetraKarthaus.com?

You can pay for your purchases with a valid credit or debit card including but not limited to MasterCard, Visa, Debit, and American Express. You should enter your credit card or debit card number, its expiry date and its verification number on the relevant page.

Is my payment secure?

All transactions made on the Petra Karthaus website are secure. The padlock symbol next to the address bar of the page beginning with "https" indicates that you are in a secure setting.

Petra Karthaus has also established specific security measures to protect your personal information from non-authorized access and use. However, you should never consider the transmission of data by Internet to be 100% secure. Any information that you make available online can potentially be recovered and used by third parties.

How do I return or exchange an item ordered online?

We do not offer returns or exchanges as all sales are final especially of jewelry, accessories, bags and scarves. Alternatively, products may be exchanged or returned for a store credit at our physical store in Toronto within 30 calendar days from the date of delivery.

We do not offer refund on any goods purchased from Petra Karthaus. In the event whereby the purchased item was damaged in the manufacturing or delivery process, you may be eligible for an exchange, store credit or a refund.

For any further information, please contact us by telephone at 416-922-5922 from Monday to Friday (except holidays), from 11:00 a.m. to 5:00 p.m EST

Can I change or cancel my order after it’s been placed?

We generally process and prepare your order immediately, so you may not be able to make any amendments or cancel your order if it has already been processed. In this instance, you would have to return your order once you've received it, in accordance with our return policy.

If you wish to discuss the status of your order, please contact us during store hours.

Do you offer international shipping?

Online purchases may be made by residents of Canada and the United States, for delivery to Canadian and U.S. addresses. We are unable to deliver online purchases to other places at this time, but invite our clients to visit our local boutique.

How do I know if my purchase will be taxed?

Petra Karthaus charges applicable provincial, federal, and harmonized taxes on online transactions. Your on-screen total reflects estimated tax. The actual sales tax will be calculated when your order is shipped and may vary from the estimated tax.

How long before I receive my purchase?

To estimate the total delivery time for immediately available items, please refer to the shipping window provided at check-out and allow 5 additional business days for delivery of your order. A confirmation containing your delivery details will be emailed to you as soon as your purchase has been sent out for delivery.

What shipping options are available and what are the shipping fees?

Standard Flat Shipping fee for orders placed outside of Ontario:

$29

Standard Delivery Fee for orders placed in Ontario under $500:

$15

Free Shipping/Delivery for all orders $500+

Standard Delivery fee for orders placed outside of North America vary from region to region. Your shipping fee along with any other freight charges will be calculated and emailed to you when your order has been shipped. Please note, the actual shipping fee may vary from the estimated shipping fee. Petra Karthaus is not liable for any overcharges or federally regulated taxes incurred on your order after it’s been shipped.

Orders are delivered by mail or courier depending on your location and order. All orders are processed Monday through Friday, excluding holidays. Deliveries are made Monday through Friday, excluding holidays. Petra Karthaus is not responsible for unanticipated delivery delays beyond Petra Karthaus’s control. Items that are not immediately available will be placed on a priority waiting list and will be shipped once they become available.

How do I receive notifications of new arrivals in-store and on-line?

Sign up for our mailing list and/or create an account online upon checkout. You will be given the chance to checkout as a guest or sign up for a customer account.

Creating your own customer account on Petra Karthaus’s online website allows you to:

(1) store multiple shipping and billing addresses to expedite your checkout;

(2) save the contents of your shopping bag for later;

(3) easily access your current order details and history;

(4) save credit card information to expedite checkout;

(5) manage your saved items;

(6) discover recommended items

(7) receive fashion news and advice from our social media platforms